HOW CONSUMER PSYCHOLOGY IS REDEFINING IPTV IN THE UNITED STATES AND UNITED KINGDOM

How Consumer Psychology is Redefining IPTV in the United States and United Kingdom

How Consumer Psychology is Redefining IPTV in the United States and United Kingdom

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1.Introduction to IPTV

IPTV, or Internet Protocol Television, is gaining increasing influence within the media industry. Unlike traditional TV broadcasting methods that use costly and largely exclusive broadcasting technologies, IPTV is transmitted over broadband networks by using the same Internet Protocol (IP) that supports millions of PCs on the current internet infrastructure. The concept that the same on-demand migration is anticipated for the multiscreen world of TV viewing has already captured the interest of numerous stakeholders in the technology convergence and future potential.

Audiences have now started to watch TV programs and other media content in varied environments and on multiple platforms such as mobile phones, computers, laptops, PDAs, and other similar devices, in addition to traditional TV sets. IPTV is still in its early stages as a service. It is expanding rapidly, and numerous strategies are developing that could foster its expansion.

Some believe that economical content creation will potentially be the first content production category to reach the small screen and play the long tail game. Operating on the business side of the TV broadcasting pipeline, the current state of IPTV hosting and services, however, has several distinct benefits over its cable and satellite competitors. They include HDTV, streaming content, personal digital video recorders, voice, online features, and instant professional customer support via alternate wireless communication paths such as cell phones, PDAs, satellite phones, etc.

For IPTV hosting to operate effectively, however, the networking edge devices, the core switch, and the IPTV server consisting of video encoders and server hardware configurations have to interoperate properly. Numerous regional and national hosting facilities must be fully redundant or else the signal quality deteriorates, shows seem to get lost and don’t get recorded, interactive features cease, the picture on the TV screen is lost, the sound becomes choppy, and the shows and services will malfunction.

This text will discuss the competitive environment for IPTV services in the United Kingdom and the U.S.. Through such a comparative analysis, a series of meaningful public policy considerations across several key themes can be uncovered.

2.Media Regulation in the UK and the US

According to jurisprudence and corresponding theoretical debates, the choice of the regulation strategy and the policy specifics depend on one’s views of the market. The regulation of media involves competition-focused regulations, media control and proprietorship, consumer rights, and the defense of sensitive demographics.

Therefore, if we want to regulate the markets, we have to understand what media markets look like. Whether it is about ownership restrictions, competition analysis, consumer rights, or children’s related media, the policy maker has to understand these sectors; which content markets are seeing significant growth, where we have market rivalry, vertically integrated activities, and cross-sector proprietorship, and which industries are slow to compete and suitable for fresh tactics of industry stakeholders.

Put simply, the current media market environment has already evolved to become more fluid, and only if we analyze regulatory actions can we identify future trends.

The expansion of Internet Protocol Television across regions accustoms us to its adoption. By combining a number of conventional TV services with innovative ones such as interactive IT-based services, IPTV has the potential to be a key part of increasing the local attractiveness of remote areas. If so, will this be enough to prompt regulatory adjustments?

We have no data that IPTV has an additional appeal to non-subscribers of cable or satellite services. However, certain ongoing trends have had the effect of putting a brake on IPTV growth – and it is these developments that have led to dampened forecasts about IPTV's future.

Meanwhile, the UK implemented a liberal regulation and a proactive consultation with industry stakeholders.

3.Major Competitors and Market Dynamics

In the UK, BT is the key player in the UK IPTV market with a market share of 1.18%, and YouView has a market share of 2.8%, which is the scenario of single and dual-play offerings. BT is generally the leader in the UK as per reports, although it experiences minor shifts over time across the 7–9% range.

In the United Kingdom, Virgin Media was the initial provider of IPTV based on digital HFC networks, with BT entering later. Netflix and Amazon Prime are the strongest OTT services in the UK IPTV market. Amazon has its own digital set-top box-focused service called Amazon Fire TV, similar to Roku, and has just begun operating in the UK. However, Netflix and Amazon are absent from telecom providers' offerings.

In the United States, AT&T topped the ranking with a 17.31% stake, surpassing Verizon’s FiOS at a close 16.88%. However, considering only DSL-delivered IPTV, the leader is CenturyLink, followed by AT&T and Frontier, and Lumen.

Cable TV has the overwhelming share of the American market, with AT&T drawing 16.5 million subscribers, largely through its U-verse service and DirecTV service, which also is active in the Latin American market. The US market is, therefore, divided between the main traditional telephone companies offering IPTV services and emerging internet-based firms.

In Western markets, major market players rely on bundled services or a strategy focusing on loyal users for the majority of their marketing, including three and four-service bundles. In the United States, AT&T, Verizon, and Lumen largely use infrastructure owned by them or existing telecom networks to offer IPTV services, albeit on a smaller scale.

4.Subscription Types and Media Content

There are differences in the content offerings in the UK and US IPTV markets. The potential selection of content includes real-time national or local shows, programming available on demand, recorded programming, and exclusive productions like TV shows or movies only available through that service that aren’t sold as videos or aired outside the platform.

The UK services offer traditional rankings of channels akin to the UK cable platforms. They also include medium-tier bundles that contain important paid channels. Content is organized not just by taste, but by platform: terrestrial, satellite, Freeview, and BT Vision VOD.

The primary distinctions for the IPTV market are the plan types in the form of fixed packages versus the more adaptable à la carte model. UK IPTV subscribers can opt for extra content plans as their content needs shift, while these channels are included by default in the US, in line with a user’s initial preset contract.

Content collaborations highlight the different legal regimes for media markets in the US and UK. The age of shrinking windows and the evolving industry has major consequences, the most direct being the commercial position of the UK’s primary IPTV operator.

Although a new player to the saturated and challenging UK TV sector, Setanta is positioned to gain significant traction through its innovative image and securing top-tier international rights. The brand reputation is a significant advantage, alongside a product that has a competitive price point and offers die-hard UK football supporters with an attractive additional product.

5.Technological Advancements and Future Trends

5G networks, combined with millions of IoT devices, have stirred IPTV transformation with the implementation of AI and machine learning. Cloud computing is greatly enhancing AI systems to implement new capabilities. Proprietary AI recommendation systems are being widely adopted by content service providers to capture audience interest with their own advantages. The video industry has been enhanced with a fresh wave of innovation.

A larger video bitrate, either through resolution or frame rate advancements, has been a key goal in boosting audience satisfaction and attracting subscribers. The technological leap in recent years resulted from new standards developed by industry stakeholders.

Several proprietary software stacks with a compact size are nearing release. Rather than releasing feature requests, such software stacks would allow media providers to concentrate on performance tweaks to further improve customer satisfaction. This paradigm, similar to earlier approaches, hinged on customer perception and their need for cost-effectiveness.

In the near future, as the technology adoption frenzy IPTV with Parental Controls creates a level playing field in audience engagement and industry growth reaches equilibrium, we foresee a more streamlined tech environment to keep senior demographics interested.

We emphasize a couple of critical aspects below for both IPTV markets.

1. All the major stakeholders may play a role in shaping the future in viewer interaction by making static content dynamic and engaging.

2. We see immersive technologies as the primary forces behind the rising trends for these fields.

The shifting viewer behaviors puts information at the core for every stakeholder. Legal boundaries would limit straightforward access to customer details; hence, user data safeguards would not be too keen on adopting new technologies that may risk consumer security. However, the present streaming landscape makes one think otherwise.

The digital security benchmark is presently at an all-time low. Technological advances have made security intrusions more virtual than a job done hand-to-hand, thereby advantaging cybercriminals at a higher level than black-collar culprits.

With the advent of hub-based technology, demand for IPTV has been on the rise. Depending on customer preferences, these developments in technology are poised to redefine IPTV.

References:

Bae, H. W. and Kim, D. H. "A Study of Factors affecting subscription to IPTV Service." JBE (2023). kibme.org

Baea, H. W. and Kima, D. H. "A Study about Moderating Effect of Age on The IPTV Service Subscription Intention." JBE (2024). kibme.org

Cho, T., Cho, T., and Zhang, H. "The Relationship between the Service Quality of IPTV Home Training and Consumers' Exercise Satisfaction and Continuous Use during the COVID-19 Pandemic." Businesses (2023). mdpi.com

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